LangBay
Support
Need help with LangBay? Email langhartcw@gmail.com and we'll get back to you, usually within two business days.
Common questions
Is the AI grade an official grade?
No. LangBay estimates a grade range and confidence from your photos. Only grading companies such as PSA, CGC and BGS issue official grades. Clear, well-lit photos of the front, back and corners give the best estimates.
How do I delete my account?
Open Settings (the gear icon), choose Delete account and type DELETE. This permanently removes your login, cards, photos, scan history and eBay connection, and cancels an active Pro subscription.
How do I export my cards?
Settings → Export all cards downloads a CSV of your collection.
A scan failed or the card was misidentified
Retake the photos on a dark, flat surface with soft light and no glare, then analyze again. If it keeps happening, email us the card's name and number.
Privacy
See our privacy policy for what we collect and how to control it.